The Kujali project seeks to develop ICTs for use in home-based healthcare in socially and economically challenged communities in South Africa. Methods which are central to this goal are those familiar to Service Design. These stem from a deep understanding of human-centred design principles and include such activities as ethnography and co-design. The outcomes have been a bottom-up approach to designing new services and technology systems that have a high degree of acceptance and usability amoungst the caregivers, nursing and management staff. Our design partners include people from many levels in the organisations who provide this care as well as industry and business professionals. In allowing our partners to engage with us in creative activities, new and relevant concepts have been formulated, and developed through this participatory process.
The project comes to the end of its funding from SAFIPA in June 2011. The service prototypes that have been developed need to enter a phase for commercialization. This will include the support of technical, marketing and creative personnel (students and supervisors) to continuously manage and produce the necessary content which will make this service sustainable and profitable. This prize will help raise interest from investors to allow this revolutionary work to continue.
Design plays a central role in directing all project activities and is universal. Most importantly, the citizens who recieve this free health service will benefit from better service delivery. The caregivers can do their tasks more efficiently and effectively, while recieving more peer support. Nurses and managers can track activities in more detail, in real-time, with better communication to and from caregivers. Students are a part of a multi- leveled, disciplined and cultural team. Industry partners can skill up student team members for future employment.